We encourage you to watch our welcome video at the top of our home page. This details how we operate and how your puppy is taken care of and the entire process is all summed up there.
If you don’t find the answer you’re looking for simply send us an email.
What should I expect from Citi Puppy?
What is the process and when can I expect to receive my puppy?
Congratulations on finding your perfect puppy. At Citi Puppy, we pride ourselves on making getting your puppy into your hands as smooth a transition as possible. So getting your puppy is as easy as one, two and three!
Step 1. Complete your order making sure that you have thoroughly checked out through our online puppy cart, or have completed your transaction over the phone with us.
Step 2. Check your email for immediate confirmation of purchase. Then after within a day or so you will receive an additional email with shipping details including airport address and pickup instructions.
Step 3. Be sure you are available on the day of delivery to pick up your puppy at the airport. If you have chosen local pickup, we ask that you pick up your puppy within three days. Don’t worry- it’s easy, and we will give you all the instructions and directions you will need to pick up your puppy.
How do I know you are a legitimate company?
I ordered my puppy, now what?
How do I see your puppies?
Will my puppy be vet checked and have vaccinations?
Where do you get your puppies? Are they from puppy mills?
We can assure you that we do not work with backyard breeders or hoarders. Our breeders are either professional licensed and hobby breeders who offer the absolute best quality and healthiest puppies around. The reason we offer such a great guarantee and warranties with on our puppies is that our breeders are the absolute best!
Can I see a video or live camera of my puppy before you ship him to me?
Although we do our very best to take a video clip of every puppy sometimes, we don’t have the time or the resources. However; for a nominal fee of 25 dollars we can arrange a private live video cam puppy and me presentation. Please call us for more details.
How do I activate the microchip and registration of my new puppy?
If selected at checkout our Sit and Stay Microchip, Registration, and Training Program automatically activates your puppy’s microchip with your name and information. This membership is a lifetime membership and only has to be paid once at checkout. We’ve made it easy for you and have included lots of bonus features with this program including but not limited to training, lost puppy amber alert signup and much more. Please see the video for more info here:
Is shipping a puppy safe?
We have been shipping puppies in various ways since 2008. We have not had any single issue due to shipping. We will give you many precautions to take for your new puppy whether they are shipped or picked up.