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  • What should I expect from Citi Puppy?

    We encourage you to watch our welcome video at the top of our home page. This details how we operate and how your puppy is taken care of and the entire process is all summed up there.

  • What is the process and when can I expect to receive my puppy?

    Congratulations on finding your perfect puppy. At Citi Puppy, we pride ourselves on making getting your puppy into your hands as smooth a transition as possible. So getting your puppy is as easy as one, two and three!

    Step 1. Complete your order making sure that you have thoroughly checked out through our online puppy cart, or have completed your transaction over the phone with us.

    Step 2. Check your email for immediate confirmation of purchase. Then after within a day or so you will receive an additional email with shipping details including airport address and pickup instructions.

    Step 3. Be sure you are available on the day of delivery to pick up your puppy at the airport. If you have chosen local pickup, we ask that you pick up your puppy within three days. Don’t worry- it’s easy, and we will give you all the instructions and directions you will need to pick up your puppy.

  • How do I know you are a legitimate company?

    The easiest way to see that we are legitimate is to read our reviews on independent review websites. We have an A+ rating with the Better Business Bureau along with stellar reviews on Yelp.

  • I ordered my puppy, now what?

    Once you have ordered your puppy, you can email or call us to set up an appointment to pick him/her up. If your puppy is being shipped, we will email you detailed care, flight, and pickup instructions within 48 hours. Keep in mind we are closed on Sundays.

  • How do I see your puppies?

    You can set up an appointment with us by calling or emailing. If you are too far to come see our puppies in person, we can send you a video.

  • Will my puppy be vet checked and have vaccinations?

    All puppies are vet checked and up to date with vaccinations and de-wormings. Upon purchase, you will receive vet documents that you can transfer to your vet.

  • Where do you get your puppies? Are they from puppy mills?

  • Can I see a video or live camera of my puppy before you ship him to me?

  • How do I activate the microchip and registration of my new puppy?

  • Is shipping a puppy safe?

    We have been shipping puppies in various ways since 2008. We have not had any single issue due to shipping. We will give you many precautions to take for your new puppy whether they are shipped or picked up.